Bad Memory is designed as a private personal archive, not a public social network. We use your information to provide and protect the Service, and we do not sell your personal information or use your private memories for targeted advertising.
Scope of this policy
This Privacy Policy applies to the Bad Memory app, website, account experience, and related services (collectively, the “Service”). It describes how Bad Memory and its operators handle personal information when you visit, create an account, contact us, or use the Service.
Third-party websites and services have their own privacy practices. This policy does not apply to services we do not control, even when the Service links to them.
Information we collect
The information we handle depends on how you use the Service and may include:
- Account information. Your name, email address, account identifiers, sign-in details, and account preferences.
- Your content. Memories, dates, notes, people, places, categories, images, travel details, and other information you choose to save.
- Communications. Messages, support requests, feedback, and other information you send to us.
- Technical information. Device and browser type, operating system, IP address, app version, language, and similar connection information.
- Usage and diagnostic information. Interactions with features, error reports, security events, and performance data used to maintain the Service.
How we collect information
We receive information directly from you when you create an account, add memories, adjust preferences, or contact us. You decide what personal history to add to your archive.
We also receive limited technical and usage information automatically when you use the Service. Some information may come from a service you choose to connect, such as a device platform or sign-in provider, according to the permissions you grant and that provider’s privacy policy.
How we use information
We use personal information as reasonably necessary to:
- Provide, personalize, maintain, and improve the Service.
- Create and manage your account and authenticate your access.
- Store, organize, search, and display your memories at your direction.
- Respond to support requests and communicate about the Service.
- Monitor reliability, fix errors, and develop new features.
- Protect users, investigate misuse, and keep the Service secure.
- Comply with applicable law and enforce our Terms and Conditions.
Your memories and other people
You control the content you add to Bad Memory. Because personal histories often involve family, friends, colleagues, and other people, your archive may contain information about someone besides you. Please add and share that information with care and only when you have the right to do so.
If you use a feature to share content, the recipient may be able to save or further share it. Review what you are sharing and who will receive it before you proceed.
Data retention
We retain personal information for as long as reasonably necessary to provide the Service, maintain your account, fulfill the purposes described in this policy, and meet legal, security, and operational requirements.
If you delete information or close your account, it may remain for a limited time in backups or where retention is required for legal, fraud-prevention, dispute, or security purposes. We will not use retained information for unrelated purposes.
How we protect information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. We limit access to information based on operational need.
No system can guarantee perfect security. You can help protect your account by using a strong, unique password, keeping your devices secure, and notifying us promptly if you suspect unauthorized access.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information; object to or restrict certain processing; or withdraw consent where processing is based on consent.
You may update certain account details and content through the Service. For other requests, contact us using the email below. We may need to verify your identity before completing a request, and some rights may be limited by applicable law.
You may also control browser cookies through your browser settings and device-level permissions through your operating system. Disabling some settings may affect how the Service works.
Children’s privacy
The Service is not directed to children who are too young to consent to online data processing under applicable law. We do not knowingly collect personal information from a child without any consent required by law. If you believe a child has provided information improperly, please contact us so we can review and address it.
International use
Bad Memory and its service providers may process information in countries other than the one where you live. Those countries may have different data-protection laws. When required, we use appropriate safeguards for cross-border transfers of personal information.
Changes to this policy
We may update this Privacy Policy as the Service evolves or legal requirements change. If an update is material, we will provide reasonable notice through the Service or by another appropriate method. The effective date at the top of this page shows when the latest version took effect.
Contact us
If you have questions about this policy or want to make a privacy request, please contact us.
Email support@badmemory.app